Z9 Security Privacy Policy

Your privacy is important to us. It is Z9 Security, Inc.'s policy to respect your privacy and comply with all applicable laws and regulations regarding any personal information we may collect about you, including through our websites (such as https://z9security.com, https://z9flex.com, https://z9open.com), any subdomains, and related products and services, including Z9/Flex, and the AccessFlex mobile application (collectively, the "Services").

Information We Collect

We collect personal information in two ways:

• Voluntarily Provided Information: Data you provide directly, such as when you register for a Z9/Flex account, contact support, or subscribe to updates.
• Automatically Collected Information: Data sent automatically by your device or browser when interacting with our Services.

Examples include:

• Personal Information: Name, email, phone number, and company affiliation.
• Account Data: Login credentials, roles, and permissions.
• Device & Technical Data: IP address, browser type, operating system, and pages visited.
• Transactional Data: Billing details, service usage logs, and subscription records.

How We Use Your Information

We collect and use your information for the following purposes:

• To operate and maintain our products and Services.
• To personalize your experience with Z9/Flex and related platforms.
• To provide support, security updates, and technical notices.
• To process payments, subscriptions, and account administration.
• To comply with applicable laws and prevent fraud or abuse.

We only collect personal information that is reasonably necessary for these purposes.

Security of Your Personal Information

Z9 Security uses commercially reasonable technical and organizational safeguards to protect personal information, including:

• Encryption (SSL/TLS) for secure data transmission.
• Firewall and intrusion detection systems.
• Access controls and multi-factor authentication.
• Encrypted backups and monitored cloud environments.

While we take every precaution to protect your information, no method of online transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When information is no longer needed, it will be deleted or anonymized.

Children's Privacy

Our Services are not directed at minors, and we do not knowingly collect personal information from minors.

Disclosure of Personal Information

We may share personal information with:

• Affiliates and service providers assisting with hosting, data storage, analytics, or payment processing.
• Third-party integrations that support security access management (e.g., electronic access partners).
• Regulatory or law enforcement authorities as required by law.
• Business successors in the event of a merger, acquisition, or asset transfer.

We never sell personal information to third parties.

International Transfers

Data may be stored or processed in countries where Z9 Security or its service providers operate. We ensure that appropriate safeguards are in place when transferring data internationally, consistent with applicable regulations.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct or update inaccurate information.
• Request deletion of your personal data.
• Withdraw consent for marketing or processing activities.
• Lodge a complaint with a data protection authority.

To exercise your rights, contact us at compliance@z9security.com.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze usage patterns. You may disable cookies through your browser settings, but some features of the Services may not function properly. For more details, refer to our Cookie Policy.

Business Transfers

If Z9 Security or its assets are acquired, your data may be transferred to the new owner in accordance with this policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect business, legal, or technical changes. Updates will be posted on this page with a revised "Last Updated" date. If changes are significant, we will notify registered users by email or in-app notice.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, or have data requests, please contact us:
Z9 Security
compliance@z9security.com
https://z9security.com/privacy-policy